Beyond Support: Top 5 Ways to Use an Open CRM Platform
For customer relationship management (CRM), it’s essential to know all the important data about your customers. And the continuous flow of this data across different systems and applications makes it essential to have a CRM platform that makes use of it and manages it, no matter where the information comes from Beyond Support .
It’s not enough to have data about customers; a business also nes to be able to use that information to create better experiences for them. An effective CRM platform gives a business the flexibility to deliver tailor, personaliz experiences to its customers. However, “flexibility” is not one of the traditional features of a CRM platform, as they are so disconnect from the current customer data environment.
An open and flexible CRM platform enables access to vast amounts of customer data, and adapts to important use cases that enable truly modern customer experiences. Those five key use cases are:
Asset and Device Management
Track the history and health of your customers’ connect assets and devices, along with a complete timeline of important india telegram data moments such as repairs, deliveries and replacements.
Provides a complete view of the customer journey through each touchpoint. As well as third-party applications and external systems, to deliver more personaliz experiences.
Create a model of account hierarchies and user relationships between customers. Partners, and suppliers to show video marketing how to do video marketing? how your marketplace actually works.
Coordinate orders, shipping and warranties to
Product Troubleshooting
Capture user activity and clickstreams to better understand in-product behavior. And to generate the kind of data that america email listorganizations use to guide users where they ne to go.
In our eBook, Beyond Support: Top 5 Ways to Use an Open CRM Platform . We describe these use cases in great detail. Learn how businesses can gain a complete view of the. Customer experience with Zendesk Sunshine , our open CRM platform power by Amazon Web Services (AWS).