With these objectives in mind, OLX decided to go for an omnichannel strategy. This decision resulted in a 40% reduction in ticket volume worldwide, thanks to the creation of self-service articles in Zendesk Guide , specific to each market Customer service . Zendesk Support enabled them to help customer service representatives assign work to their…
A technical support service is a system of agents trained to provide solutions to users of a product or service. It is a response method for problems that can affect both the hardware and software of a person or company’s work equipment, as well as their relationships with customers Technical Support . The solutions provided…
According to a study , 75% of users are willing to spend more on companies that provide a good customer experience. Today, in addition to price and specificity, companies must invest in differentiation and customer experience to maintain their competitive advantage . In this scenario, it is key to design customer service and attention policies…
Artificial intelligence can transform the customer experience by offering more autonomy so that each person can get immiate assistance at the right time them successfully . However, some companies continue to resist the imminent change or fear losing the human touch and warmth of the brand. In the following success stories, we will present you…
According to Zendesk’s 2021 Trends Report , 50% of teams are working completely remotely and 68% of professionals said they feel overwhelm coronavirus pandemic . To ensure that you or your coworkers are not stress all the time, we provide you with 5 tips for working from home during the new coronavirus pandemic. Check them…
There is no doubt that service is a good part of overall customer satisfaction with a brand, as it is the time when they have the most contact and exchange of information with your company. We can say that companies can have highly rat products, but what tends to differentiate their business from the competition…
Customer service is the service that companies offer to assist consumers at all stages of their purchasing journey Customer Service . This process is not exempt from strategies to attract customers , since as the data shows, satisfied customers will recommend that service to their friends and family. Customer service strategies are, therefore, plans designed…
The relationship and good communication with our clients are essential and that is why we are always trying to improve as a company to provide them with the best possible service understand what . According to a study by Nucleus Research, sales teams benefit from quick access to customer data and reduce the sales process…
Applications in Resource Management AI enables precise energy management, waste ruction, and resource optimization. Advanc algorithms prict consumption patterns, identify inefficiencies, and recommend sustainable practices in industrial, urban, and agricultural systems. The role of AI in e-commerc uring Black Friday, AI-power chatbots contribut cape verde email list 33087 contact leads to a 1,800% increase. In…
AI agents will become our digital , helping us navigate the complexities of the modern world. They will make our lives easier and more efficient. – Jeff Bezos Founder and CEO of Amazon Artificial intelligence is rapidly becoming one of the most important technological forces of our time, fundamentally reshaping industries, economies, and the way…
Consumer habits have been changing very quickly. Customers tend to demand more, they are not passive subjects. They are active consumers and producers of meaning, they are inform and share content Definition of omnichannel . 46% of customers say they have higher expectations, while 59% of customer service agents say users are demanding more than…
Generating personalized content AI enables the creation of hyper-personalized content by analyzing user preferences, behavioral patterns, and contextual data. Advanced algorithms generate tailored content that resonates with individual audience segments more effectively than traditional approaches. Improves audience engagement AI-powered analytics provide deep insights into audience behavior, preferences, and interaction patterns. These insights enable more targeted,…