Relationship management: 4 pillars for success

A virtual assistant is a tool created to provide solutions based on the use of artificial intelligence (AI). According to research conducted by Zendesk in 2019, companies founded in the last 20 years, aware of its benefits, double the rest in the use of this technology. 38% of companies created after 1998 use AI, unlike companies founded before that date, which use AI in 16% pillars for success .

Discover how to optimize your company’s management and communication processes with virtual customer service agents.

Some of the advantages that this type of service offers you are: the speed and efficiency to resolve your clients’ needs efficiently, and the saving of time and money.

Virtual agents and new audiences

According to a study by Orozco Gómez (2018), a researcher and expert in Communication Sciences and media reception, the development of contemporary society brought with it enormous transformations in  germany telegram data the ways in which users choose to communicate and interact .

Multiple media audiences and their interaction and consumption behaviour have changed substantially. Users are taking on new roles – more active and less docile – and are promoting other ways of inbound marketing online marketing & digital marketing inbound sales: how to improve your sales processes  being addressed in the current technological and media scenario.

In this sense, access to new technologies represents a challenge for institutional, strategic and commercial communication.

Technological development has led to an increasing number of users spending time on social media. According to a report by Zendesk , when it comes to solving a problem with a company, young people prefer to turn primarily to social media.
So, what are these customers waiting for? How can virtual agents be helpful right now? We have the answers!

According to a Zendesk report presented in 2019, 84% of customers consider the quality of service important when choosing which company to hire. What’s more, this factor is more important to them than the company’s prestige.

But what criteria predominate when

evaluating a good customer service experience?

In this study, 51% of users prioritized that the customer service agent knows how to resolve the problem or query. So efficiency becomes a fundamental value if we want to make a difference.

rvice agents be helpful? See 4 advantages of using it
These are just some of the benefits you can get if you choose to invest in a new and different system to manage your  america email list customer relationship in an effective and well-organized way.

Faster response times, shorter wait times: Virtual customer service agents are a solution to the delays that many companies experience when it comes to channeling concerns and providing resolutions.
24/7: The possibility of offering 24-hour support adds value to any type of service, allowing each
Anticipate needs: Customers expect to be provided with what they need. Active communication helps build trust. Anticipating queries and preventing problems is key: this is how we show that we care about customer service and are constantly working to improve their experience.