Customer service case studies reveal 3 powerful strategies for businesses
With these objectives in mind, OLX decided to go for an omnichannel strategy. This decision resulted in a 40% reduction […]
Digital Marketing
December 2024
Digital Marketing
Technical Support Packages: What are they and which one should I choose?
A technical support service is a system of agents trained to provide solutions to users of a product or service.
Digital Marketing
The 5 pillars of customer service and care policies
According to a study , 75% of users are willing to spend more on companies that provide a good customer
Digital Marketing
Chatbot examples: 6 companies that implemented them successfully
Artificial intelligence can transform the customer experience by offering more autonomy so that each person can get immiate assistance at
Digital Marketing
5 tips for working from home during the coronavirus pandemic
According to Zendesk’s 2021 Trends Report , 50% of teams are working completely remotely and 68% of professionals said they
Digital Marketing
Understand what the phases of the customer service process are and how having this internal process can help a company
There is no doubt that service is a good part of overall customer satisfaction with a brand, as it is
Digital Marketing
Customer Service Strategies: How to Create and Implement Them Successfully
Customer service is the service that companies offer to assist consumers at all stages of their purchasing journey Customer Service
Digital Marketing
Sales CRM software: understand what it is, how it works and how it can help us save time and improve our sales
The relationship and good communication with our clients are essential and that is why we are always trying to improve
Digital Marketing
AI as a catalyst for sustainability
Applications in Resource Management AI enables precise energy management, waste ruction, and resource optimization. Advanc algorithms prict consumption patterns, identify
Digital Marketing
Why trends matter assistants
AI agents will become our digital , helping us navigate the complexities of the modern world. They will make our
Digital Marketing
Definition of omnichannel: What it is and what benefits it has for your company
Consumer habits have been changing very quickly. Customers tend to demand more, they are not passive subjects. They are active
Цифровой Маркетинг
как лучше всего отслеживать лиды?
Отслеживание потенциальных клиентов всего отслеживать лиды является важной частью любой стратегии маркетинга и продаж. Этот процесс позволяет компаниям выявлять потенциальных